— Business Messaging · Platform 01

CPaaS & OMNI360

Powered by Infobip · Gartner Magic Quadrant Leader

SMS, WhatsApp, voice, email, push, AI chatbots — 13+ channels on one enterprise stack. Direct telco routing. 99.9% uptime. Local compliance. 2-week deployment.

The Challenge

Healthcare providers face high appointment no-show rates, poor patient engagement outside facilities, and gaps in geo-spatial planning for new clinic placement.

All Communication Channels
SMS
WhatsApp
Voice
Push
Email
Chatbot
RoboCall
+5
More
13 channels · One platform · Single integration
0%
Platform Uptime SLA
00%
SMS Delivery Rate
0+
Communication Channels
0Weeks
Avg Deployment Time
— Five Platform Modules

A complete communication operating system.

Not a messaging API. Five purpose-built modules — AI chatbots, contact center, campaign orchestration, CDP, and AI hub.

Answers
Answers — AI Chatbot Platform

No-code chatbots across WhatsApp, Messenger, Web Chat — instant responses 24/7, seamless human handoff. Handles 80% of queries automatically.

80% auto-resolution · 70% call center reduction · 95% CSAT
CONV.
Conversations — Omnichannel Agent Inbox

All channels in one inbox — SMS, WhatsApp, Messenger, Email, Telegram, Web Chat — with smart routing and agent collaboration.

65% faster response · Smart routing · Full conversation history
MOMENTS
Moments — Customer Journey Orchestration

Code-free multi-channel campaigns triggered by real customer behavior — abandoned cart, re-engagement, retention sequences across all channels.

3x higher conversion · Behavioral triggers · Automated sequences
PEOPLE
People CDP — Customer Data Platform

Consolidate data from all channels into unified profiles. AI predicts behavior and personalizes every interaction.

45% higher LTV · 360° customer view · AI behavior prediction
AI HUB
AI Hub — Generative AI Communications

Real-time sentiment analysis, auto-escalation of high-risk conversations, personalized content generation — AI-powered across all channels.

28-point NPS improvement · Real-time sentiment · Content generation
— Proven Results

Numbers that tell the story

0x
Repeat Purchases
Retail & eCommerce
0%
Call Center Reduction
AI Chatbot Deployment
0%
Appointment Attendance
Healthcare & Clinics